Shipping and Delivery
Free Tracked Shipping, Worldwide
Every LÄVI order ships free and tracked, to every country we can reach. No extra fee, no minimum order, no fine print.
Delivery timeline
| Region | Estimated delivery |
|---|---|
| United States | 8–12 business days |
| Canada | 8–14 business days |
| United Kingdom | 8–14 business days |
| European Union | 8–14 business days |
| Australia & New Zealand | 10–14 business days |
| Rest of world | 10–18 business days |
Orders are dispatched within 2 business days. You get a tracking number by email the moment yours ships.
Why not two-day delivery?
Because we do not hold stock in a warehouse in every country. LÄVI ships from our fulfilment partner directly to you, which keeps the price where it is. The trade-off is days, not weeks — and the tracking number means you can watch it come.
If you are used to next-day everything, the first week will feel slow. We would rather be straight with you about that up front than surprise you after checkout.
Tracking
Your tracking link arrives by email as soon as the parcel leaves the fulfilment centre. Tracking can sit still for a few days mid-route — that is normal and usually means it is between scan points. If 7 days pass with no movement at all, email us and we will chase it.
Customs and duties
For most orders, nothing extra is due on arrival.
Two exceptions worth knowing:
- European Union. Since 1 July 2026 the EU applies a small flat customs handling charge on low-value parcels arriving from outside the bloc. It is set by the EU, collected by the carrier, and is not something we add or receive.
- A few other markets (Brazil, Mexico and some others) may apply local import fees on arrival. These are set by your country, not by us.
If you would like an estimate before ordering, email us and we will tell you what we know.
Lost or damaged in transit
Rare, but it happens. If your LÄVI arrives damaged or does not arrive at all, email us with your order number. We replace it. No forms, no proof-of-purchase forensics, no runaround.
Wrong or incomplete address
If you notice a mistake in your address, email us within 24 hours of ordering and we can usually still fix it. After dispatch we cannot redirect a parcel — but if it comes back to us, we will reship it free.